Privacy Policy
Last Updated: March 14, 2025
At Grexo Hwifu, we take your privacy seriously. This document explains how we collect, use, and protect your personal information when you interact with our investment terminology education platform.
We operate under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Your trust matters to us, and we're committed to transparency about our data practices.
Information We Collect
Personal Information You Provide
When you register for our learning programs or contact us, we collect information you voluntarily share. This includes your name, email address, phone number, and educational background. We also gather information about your learning preferences and areas of interest in investment terminology.
- Contact details (name, email, phone number, mailing address)
- Account credentials and authentication information
- Educational background and professional experience
- Learning progress and course completion data
- Payment information when you enroll in paid programs
- Communication preferences and feedback you provide
Automatically Collected Information
Our website collects certain technical data automatically. This helps us understand how visitors use our platform and where we can improve the learning experience. We're not trying to track your every move — just make sure the site works properly.
- Device information (browser type, operating system, screen resolution)
- IP address and general location data
- Pages visited and time spent on different sections
- Referring websites and search terms used to find us
- Technical error reports and performance metrics
How We Use Your Information
We use the information we collect to provide educational services and improve your learning experience. Pretty straightforward, really.
Educational Services: We process your data to deliver course content, track your progress, and provide personalized learning recommendations. This includes sending you course materials, assignment feedback, and program updates.
- Creating and managing your learning account
- Processing enrollment in courses and programs
- Delivering educational content and tracking progress
- Communicating about your courses and program updates
- Providing technical support and responding to inquiries
- Processing payments and maintaining financial records
- Improving our platform based on usage patterns
- Sending relevant educational resources and program announcements
- Complying with legal obligations and preventing fraud
We don't sell your personal information to third parties. That's not our business model, and frankly, it shouldn't be anyone's.
Information Sharing and Disclosure
We share your information only in specific circumstances where it's necessary to provide our services or required by law.
Service Providers
We work with trusted third-party companies that help us operate our platform. These include payment processors, email service providers, and cloud hosting services. All service providers are contractually required to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
Sometimes we're legally required to disclose information. This might happen if we receive a valid court order, need to enforce our terms of service, or have to protect someone's safety. We'll notify you about such requests unless prohibited by law.
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Transaction processing | Billing information, transaction details |
| Email Services | Course communications | Email address, name, course data |
| Cloud Hosting | Platform infrastructure | Account data, course progress |
| Analytics Tools | Platform improvement | Usage data, technical information |
Your Rights and Choices
Under Canadian privacy law, you have several rights regarding your personal information. We've made it relatively easy to exercise these rights.
Access and Correction
You can access most of your personal information by logging into your account. If you find something incorrect, you can update it directly or contact us for assistance. We'll respond to access requests within 30 days.
Data Portability
You can request a copy of your personal information in a commonly used format. This includes your profile data, learning history, and any content you've created on our platform.
Deletion Rights
You can request deletion of your account and associated data. We'll typically process this within 30 days, though we may retain some information where required by law or for legitimate business purposes like financial records.
Communication Preferences: You can opt out of marketing emails at any time using the unsubscribe link in our messages. Note that we'll still send essential service-related communications about your active courses.
To Exercise Your Rights
Contact us at help@grexohwifu.vip with your request. We'll verify your identity before processing requests that involve accessing or deleting personal information. This verification step protects your data from unauthorized access.
Data Security Measures
We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. But let's be honest — no system is completely impenetrable.
- Encryption of data in transit using industry-standard protocols
- Secure storage of personal information on protected servers
- Regular security assessments and vulnerability testing
- Access controls limiting who can view your information
- Employee training on data protection practices
- Incident response procedures for potential breaches
If we experience a data breach affecting your personal information, we'll notify you and relevant authorities as required by Canadian law. We'll explain what happened, what data was involved, and what steps we're taking.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy. Different types of data have different retention periods.
Active Account Data
While your account is active, we retain your profile information, learning history, and course progress. This allows you to continue your education and pick up where you left off.
Inactive Accounts
If you don't log in for an extended period (typically 3 years), we may archive or delete your account after notifying you. You can reactivate an archived account by contacting us.
Financial Records
We retain transaction records and financial data for 7 years to comply with Canadian tax and accounting requirements. After that period, we securely delete or anonymize this information.
Marketing Data
If you opt out of marketing communications, we'll keep a record of your opt-out preference to ensure we don't contact you again. Otherwise, we remove inactive marketing contacts after 2 years of no engagement.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. These small files help us remember your preferences and understand how you use our platform.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic site functionality and security | Session or up to 1 year |
| Preference Cookies | Remember your settings and preferences | Up to 2 years |
| Analytics Cookies | Help us understand how visitors use our site | Up to 2 years |
| Functional Cookies | Enable enhanced features and personalization | Up to 1 year |
You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when cookies are being sent. Keep in mind that disabling certain cookies may affect your ability to use some features of our platform.
Children's Privacy
Our services are designed for adults interested in investment terminology education. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.
International Data Transfers
We're based in Canada, and our primary servers are located here. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.
If you're accessing our services from outside Canada, your information will be transferred to and processed in Canada. By using our platform, you consent to this transfer and processing.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.
Third-Party Links
Our platform may contain links to external websites or resources. We're not responsible for the privacy practices of these third-party sites. When you leave our platform, we encourage you to read the privacy policies of any site you visit.
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Grexo Hwifu
Ravenwood Dr, Peterborough, ON K9K 0B1, Canada
Phone: +1 613-732-8250
Email: help@grexohwifu.vip
We typically respond to privacy inquiries within 2 business days.